Computer Problems
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- Posts: 2582
- Joined: Fri Nov 30, 2007 3:36 pm
- Location: Florida
Just wanted to say a quick hello. I'm on my daughters computer since mine has been back in the shop for three weeks. Same problem. Had it to a local shop and they say the problem is in the motherboard and to bring it back to BB and have them fix it under the extended warranty. Ha! You can guess how far I've gotten.
This is the 6th time in and you can see nothing has been done. I want a new one or a cash settlement. Ha, Ha!!
I'll be back when I get it all straightened out. In the meantime will read a bit and catch up. Talk to you all soon.
This is the 6th time in and you can see nothing has been done. I want a new one or a cash settlement. Ha, Ha!!
I'll be back when I get it all straightened out. In the meantime will read a bit and catch up. Talk to you all soon.
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- Joined: Thu Aug 30, 2007 9:01 pm
- Location: Col. Tavington's tent
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- Hilary the Touched
- Site Registrant
- Posts: 7197
- Joined: Sat Jul 23, 2005 2:11 pm
- Location: The Frozen North
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- Posts: 2582
- Joined: Fri Nov 30, 2007 3:36 pm
- Location: Florida
I bought a Gateway in June of 2007. I previously had the same brand and used it for 5 years without a bit of trouble so I got one again little knowing at the time that there was an lot of trouble with the new ones. Now I find out. I've just about made up my mind to get a new one but still keep after BB to make things right.
Can't keep running over to my daughters to use hers. She doesn't need me under foot at night. She has work for school to do. I must say I do like her MAC and will probably get one. I'm giving BB another week but I don't think they are doing anything but stringing me along.
You'll hear from me from time to time till I'm back on line full time. Trying to keep up with everything.
Can't keep running over to my daughters to use hers. She doesn't need me under foot at night. She has work for school to do. I must say I do like her MAC and will probably get one. I'm giving BB another week but I don't think they are doing anything but stringing me along.
You'll hear from me from time to time till I'm back on line full time. Trying to keep up with everything.
- Hilary the Touched
- Site Registrant
- Posts: 7197
- Joined: Sat Jul 23, 2005 2:11 pm
- Location: The Frozen North
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I take it BB is short for Best Buy? They have one of the worst track records when it comes to servicing or replacing their computers.
My advice? Move up the food chain. Don't bother with the techs behind the service desk. Most of 'em are just kids -- either in high school or college -- with no real incentive or authority to grease the wheel (as it were). Ask to speak to management and (politely) explain the problem. Then take names and assure them, if it's not resolved, you'll be moving up a rung. It's advice I've heard work remarkably well.
Good luck!
My advice? Move up the food chain. Don't bother with the techs behind the service desk. Most of 'em are just kids -- either in high school or college -- with no real incentive or authority to grease the wheel (as it were). Ask to speak to management and (politely) explain the problem. Then take names and assure them, if it's not resolved, you'll be moving up a rung. It's advice I've heard work remarkably well.
Good luck!
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- Posts: 2582
- Joined: Fri Nov 30, 2007 3:36 pm
- Location: Florida
I'M BACK....................................Maybe......Will see what happens.
Have already spoken to the store manager and next tme will go higher. Even if I buy a new one (Mac) I'll still keep trying. Just for spite. I'll try to outlast them. And yes, it is Best Buy.
Saw a new TV I liked there but bought it someplace else because I won't give them anymore business.
Now I have a lot of reading to catch up with on the site and then will start posting.
I"ve missed you all. Glad to be back.
Have already spoken to the store manager and next tme will go higher. Even if I buy a new one (Mac) I'll still keep trying. Just for spite. I'll try to outlast them. And yes, it is Best Buy.
Saw a new TV I liked there but bought it someplace else because I won't give them anymore business.
Now I have a lot of reading to catch up with on the site and then will start posting.
I"ve missed you all. Glad to be back.
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- Posts: 4968
- Joined: Thu Aug 30, 2007 9:01 pm
- Location: Col. Tavington's tent
- Contact:
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- Posts: 2582
- Joined: Fri Nov 30, 2007 3:36 pm
- Location: Florida
Back on line with my new MAC. Just couldn't take the old computer any longer. Had gone back to locking up. No sense taking it back to BB because they either couldn't or wouldn't fix it. I just gave up. They win.
Anyway, my daughter set it up in no time, Just amazing. No extra discs or programs. Everything already in. Keep your fingers crossed that all is OK now. No more nervous breakdowns. HaHa.
Anyway, my daughter set it up in no time, Just amazing. No extra discs or programs. Everything already in. Keep your fingers crossed that all is OK now. No more nervous breakdowns. HaHa.